Thank you for choosing Khiriki.com. We strive to provide the best products/services and ensure customer satisfaction. This Refund and Cancellation Policy outlines the terms and conditions for requesting refunds and cancellations on purchases made through our website. By using our services and making a purchase, you agree to the following policy:
1.1. Digital Products/Services:
We offer refunds for digital products or services (e.g., software licenses, digital downloads, online courses) within 15 days from the date of purchase, subject to the following conditions:
The product/service is not as described or does not meet its intended functionality.
You encounter technical issues or errors that prevent you from using the product/service as intended, and our support team is unable to resolve them.
Duplicate or accidental purchases.
1.2. Physical Goods:
For physical goods (e.g., merchandise, hardware products), we accept refund requests within 10 days from the date of delivery under the following circumstances:
The product is defective, damaged, or malfunctioning upon delivery.
The product received is significantly different from the one ordered.
1.3. Refund Procedure:
To request a refund, you must contact our customer support team at email@example.com or contact 98646-88888. Please provide your order details, a brief explanation of the reason for the refund, and any necessary supporting documentation. Our team will review your request and process the refund if it meets the specified criteria.
1.4. Non-Refundable Items:
Certain items are not eligible for refunds, including but not limited to:
Services that have been fully rendered or completed.
Digital products or services that you have accessed or downloaded after purchase.
Products damaged due to misuse, negligence, or unauthorized modifications.
2.1. Subscription Services:
For subscription-based services, you may cancel your subscription at any time by accessing your account settings on our website. Please note that cancellation will be effective at the end of the current billing period, and no partial refunds will be provided for unused portions of the subscription.
If you pre-order a product or service on our website, you may cancel the pre-order before the release date to receive a full refund.
Chargebacks and Disputes:
In the event of a chargeback initiated by you with your payment provider, we reserve the right to suspend access to your account and services until the matter is resolved. Chargebacks without prior communication and valid reason may lead to account termination.
If you have any concerns or issues with our products or services, we encourage you to contact our customer support team first to attempt to resolve the matter amicably.
Modifications to the Policy:
We reserve the right to modify or update this Refund and Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.
If you have any questions or need further clarification regarding our Refund and Cancellation Policy, please reach out to our customer support team at firstname.lastname@example.org or call us on 98646-88888.
Thank you for your understanding and cooperation.